SCTCC Student Services & Support During COVID-19

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March 23, 2020

What's open and what's closed at SCTCC during the COVID-19 pandemic? To help reduce the spread of COVID-19, not only are students moving to an alternate form of learning, but the support services offices are moving to phone and online appointments. Most staff are working from other locations.

If you haven't gotten specific instructions from either an instructor or staff to come to campus, we ask that you please stay home.

Student Support Services

The on-campus student services and support offices will be closed until further notice, but that doesn't mean the staff isn't here to help. Supports like Academic Advising, the CAS, Accommodations, and more will be able to meet with students and help them out via phone or online meeting using Zoom.

The most important thing to know is that most of the time, you will need to call first to make an appointment. Don't expect to get an answer or help right away - you'll make an appointment with staff at a time that works for both of you.

Here's how to get a hold of the services you need:

SCTCC Student Support Services Contacts

Accessibility Services: 
320-308-5757
acc@sctcc.edu  

Admissions: 
320-308-5089
enroll@sctcc.edu 

Academic Advising: 
320-308-5741
advising@sctcc.edu 

Campus Life: 
320-308-5922
skeeley@sctcc.edu  

Career Services: 
320-308-5926
careerservices@sctcc.edu 

Customized Training: 
320-308-0015
training@sctcc.edu

Financial Services: 
320-308-5946
financialaid@sctcc.edu

Financial Aid: 
320-308-5961
financialaid@sctcc.edu 

Registration: 
320-308-5075
registration@sctcc.edu

TRiO
320-308-6490
TRIOSSS@sctcc.edu   

eServices 

Many services are available online through eServices, including financial aid, reviewing your degree audit (DARS), and registration. You can view an eServices video tutorial here.   

Center for Academic Success (CAS)/Tutoring

The on-campus CAS office will be closed until further notice, but virtual tutoring is always available. Login to D2L to see options that are available and to schedule tutoring help.  

  • Tutor.com 24/7/365 tutor support in a variety of subjects. SCTCC has 15 hours of tutoring per student, per year, at no cost. You will be able to see how many hours you have left when you logon. 
  • Zoom will be staffed by CAS professional staff and student tutors who are offering individual and group tutoring sessions by appointment. To schedule a tutoring session, please click on the Resources tab on D2L and go to the “CAS” link, or you can go directly to the CAS website.

You can also get tutoring help via email: 

Call 320-308-5920 with general questions or help with making an appointment.   

Remote Library Assistance 

The on-campus Library will be closed until further notice, but there are many services and resources that can be accessed online at https://www.sctcc.edu/library  

What's available from the Library? Electronic materials and interlibrary loan services for electronic services are available. Physical materials such as books, magazines, journals, and movies will not be available to check out or for interlibrary loan.

For general questions about the library please email library@sctcc.edu.

TRIO Support Services 

TRIO participants can expect the same great support and service that TRIO is known for via our virtual office.  

TRIO Virtual Office Hours:
Monday–Friday, 7:30 a.m.-5 p.m.  

  • TRIO Advisors and participants can connect by phone, email, Remind, Starfish, ZOOM, and Skype for Business.  
  • Call 320-308-6490 or email TRIOSSS@sctcc.edu   

TRIO Remote Tutoring Service
Monday-Friday, 8:00am-4:00pm. 

  • Tutor.com Meeting Space will be staffed by TRIO tutors, giving individual and group tutoring sessions by appointment.   
  • Tutor.com 24/7/365 tutor support in a variety of subjects. SCTCC has 15 hours of tutoring per student, per year, at no cost. You will be able to see how many hours you have left when you logon. 
  • D2L Dropbox for homework review. 

Accessibility Services 

The Accessibility Services team remains available, working remotely, to meet with new and currently registered students. You can schedule meetings via Zoom or phone to discuss your access-related needs. 
 
For students who are registered with Accessibility Services, please check your student email for information that will be coming out to describe access-related changes to our new online model. We also plan to develop a D2L page for office announcements.  

Contacting our office: three team members will be working during this time. The best way to reach them is to send a message to acc@sctcc.edu.  If you would like to contact by phone, please call 320-308-5757 Monday–Friday, 8 a.m.-4 p.m., to set up a time to connect with someone form Accessibility Services. Please leave a message with your name and phone number if your call rolls to voicemail. 

  • Heather Dibblee - Accessibility Services Intern. Heather will be available to consult on Mondays and Thursdays from 10 a.m.-4p.m. 
  • Tom Sagerhorn – Accessibility Services Coordinator. 
  • Dean Wulfekuhle - Accommodations Specialist. 

Academic Advising 

With summer registration now open and fall registration right around the corner, the Academic Advisors are ready to help you get your access code and go over your academic plan via phone, email, Skype for Business, or ZOOM.  

Call  320-308-5741 or email advising@sctcc.edu to make an appointment with an advisor.

Important information about fall 2020 registration:

Advising Day, March 24this Canceled
If you don't have your access code already, your advisor will connect with you for an appointment to help with planning for summer and fall classes.

Summer Registration is Open
More information about how COVID-19 will affect summer classes will be available in the coming weeks. At this time, summer registration is still open, but the format of those classes might change. 

Fall Registration is Delayed 

  • April 8thregistration opens for current SCTCC students based on credits earned 
  • April 15thregistration opens for new SCTCC students (by appointment) 
  • April 20th: registration opens for visiting SCTCC students 

Current students, check this page to see when you can register.

Career Services 

The 2020 Job Fair may be cancelled, but SCTCC Career Services has many ways to work on your career. You can work on your resume, practice interviewing skills using our Big Interview tool, and job search using our electronic job board. Your STAR ID is the username when creating an account on the job board.  

For those of you who are undecided about your career or major, considering taking a career assessment during this time.  

Contact 320-308-5926 or careerservices@sctcc.edu for your career related needs. 

Campus Life 

The Campus Life office is available to you in a virtual format, and is more than happy to help keep you connected with SCTCC in every way we can. Make sure to download the SCTCC app (search SCTCC in your app store) to stay connected with fellow students, and follow us on Facebook, Twitter, or Instagram

Please feel free to contact the Interim Director of Campus Life Shaun Keeley with any Campus Life related questions, including info about Student Clubs, Student Senate, Campus Activities and Events, or any other general SCTCC Campus Life question you may have.

Shaun can be reached at skeeley@sctcc.edu or 320.308.5922. and is willing to meet with students through Zoom for further assistance. 

Admissions 

Campus tours are currently on hold, as are Information Sessions and in-person meetings with Admissions reps. That doesn't mean you can't still learn about SCTCC - connect via phone, email, or Zoom. Call 320-308-5089 or email enroll@sctcc.edu to set up an appointment, or you can fill out this form.

Current Students: To request a change to your current status, visit the Change Program Status page.

Prospective and Returning Students:  To apply for admission or reactivate your file, submit your application online.

Financial Services

Most things you need to know your financial aid and account are available to you by logging into eServices and clicking on Financial Aid. The 2020-21 Free Application for Federal Student Aid (FAFSA) can be completed at this page. Please use a browser other than Internet Explorer. 

If you have any questions that can't be answered in eServices, Financial Services can be reached by calling 320-308-5936 or by email at financialaid@sctcc.edu . When possible, we can also make an appointment to chat online via Zoom.

Records & Registration

Our physical office is closed but we are waiting to serve you in our virtual office. Students may connect via phone, email, or video conference. Email is the preferred contact at registration@sctcc.edu or by phone 320-308-5075
 

Current Students:  Fall registration for Fall 2020 has been delayed to begin April 8. For the schedule of current student priority registration visit: https://www.sctcc.edu/when-to-register
 

New and Transfer Students: Transfer evaluations are still being performed, but expect delays in notification of transfer evaluations completed. Please when meeting with your academic advisor, if you do not see credits you expected to have earned on your Degree Audit Report, feel free to contact us. For those who like to plan ahead, for assistance with viewing your Degree Audit Report, visit: https://www.sctcc.edu/advising-videos

Still Not sure? 

If you don't see the services you need listed above, or if you need some clarification, call 320-308-5000

Kate Wallace
Posted in News, covid