Program Learner Outcomes1 - Analyze, design and document computer network and client computer and operating system specifications to meet client needs.
2 - Install and troubleshoot computer and networking hardware.
3 - Install, configure, and troubleshoot client and server operating systems.
4 - Effectively communicate; orally and in writing.
5 - Use proper computer, networking, and operating system terminology.
6 - Perform help desk functions to answer user questions, provide user training on application software, fundamental operating systems and basic networking functions and configurations.
7 - Disassemble, troubleshoot, upgrade, replace basic components, and reassemble servers, client systems, printers and other common end user devices.
8 - Implement Local Area Networks using both static and dynamic addressing techniques including sub-netting, and basic network security.
9 - Install and configure domain-based local area (LAN) and wide area networks (WAN).
10 - Use computer systems, networks, and software in a responsible and ethical manner.
11 - Work as an effective member of a workgroup or project team.
12 - Demonstrate effective job seeking skills to secure employment in the IT field.