Student Mental Health Support Services

Student Support Services: COVID-19 Update

Our physical office is closed but support is just a phone call or email away. We are waiting to serve you in our virtual office. Call 320-308-5096 or email Melanie.matthews@sctcc.edu 

We know that going to college is both exciting and challenging. It is a time of new places, new faces, uncertainty and change. If you are experiencing difficulties in your life and/or at school, we encourage you to meet with our Student Support Manager to discuss issues of concern.

You can expect to receive support in resolving personal, social, educational and mental health concerns. You may drop in or make an appointment to talk individually with the Student Support Manager about concerns. If you and the Student Support Manager agree that additional meetings would be helpful, you can schedule appointments to explore issues and feelings in more depth.

Our Student Support Manager is here to assist you with urgent needs and connect you to resources focused on minimizing the stress of a traumatic event or experience.

When you need immediate professional mental health support, we will call upon the mobile Crisis Response Team (CRT) of Central Minnesota Mental Health Center. The Crisis Response Team can consult with you be phone; travel to the college, your home or community locations in Stearns, Benton, Sherburne and Wright counties to help you cope with immediate stressors; and to work with you to identify and coordinate mental health services you may need.

If you are unable to reach the Student Support Manager and/or if it is after hours, please consider the following:

24-hour Crisis Hotline – Call 1-800-635-8008 to receive local mental health crisis support, or access the Crisis Response Team as needed.

24-hour Crisis Text Line – Text HOME to 741741 for anywhere, anytime, about any type of crisis. A volunteer crisis counselor will help you.

National Suicide Prevention Lifeline – Call 1-800-273-TALK (8255), a free 24-hour hotline available for anyone in suicidal crisis or emotional distress.

Self-Evaluator helps you identify problems that could be impacting your thoughts, feelings, and behaviors. Information about these problems, and how to reach out for help is provided.

Self-Evaluator

On-campus mental health therapy services are available through partnership with Lutheran Social Services of MN (LSS).

Following an initial interview with the Student Support Manager, you may be referred to the on-campus LSS mental health practitioner for short-term mental health counseling/therapy. Assistance in finding long-term mental health support is provided as needed.

Financial assistance is provided for students without medical insurance and for those with high deductible/high co-pay plans.

Conversations that you have with the Student Support Manager will be kept private.

Exceptions include:

  • If you say you want to hurt yourself or someone else.
  • If you report abuse or neglect of a minor (individual under the age of 18 years old) or a vulnerable adult.
  • If you submit a “Release of Information” form and request that the Student Support Manager share your private information with other designated individuals or agencies.

Walk-in service is provided for crisis support or as Student Support Manager availability allows.

To schedule an appointment with the Student Support Manager, please visit office suite 1-401 in the Northway Building (located near the Records and Registration service window) or call 320-308-5090.


Melanie Matthews, Student Support Manager here at SCTCC. She is a licensed Social Worker approved in the State of Minnesota. Melanie graduated from the College of St. Catherine, St. Paul, MN, with a Bachelor’s degree in Generalist Social Work in 1994.

Melanie resides in the St. Cloud area with her significant other and a menagerie of pets; two rabbits, two cats, and one senior Shi Tzu dog named Brady. Hobbies include cooking, traveling, camping, and spending time with her animals.

Student Support Manager

Northway Building, Room 1-401