Technology Support for Faculty & Staff

We have answers to your technology questions! Can't find what you're looking for? Give us a call or send an e-mail.

Office 365 ProPlus - FREE for faculty & staff

Microsoft is providing free access to Office 365 ProPlus for faculty and staff members as part of our Microsoft site license for SCTCC.  This offer includes the Office 2013 versions of Word, Excel, PowerPoint, and other Office apps. Faculty and staff members are able to install the Office 2013 suite on up to five personal devices, including PCs, Macs, iPhones, iPads, and Android smartphones and tablets.

Follow these easy steps to get your free copy of Office.

  1. Visit Office.com/Teachers
  2. Enter your work email address.  You will be emailed a link for verification purposes.
  3. Click on the link to proceed with the installation.

For iOS and Android:

  1. Download from your app store iPad: Word, Excel, PowerPoint, iPhone, Android
  2. Sign in with your school credentials for full editing capability

You will need your SCTCC college email account to sign in. If you have trouble installing Office, this guide may resolve your issue: http://aka.ms/office365help

Handbook

Documents and printing Help

Email Help

Password Help

  • Password Rules
  • Reset My Password
  • Star ID—The StarID is a username that will be used across the Minnesota State system to access information technology systems and services. As systems are configured to use StarID, the number of usernames and passwords students and employees will need to remember and use will be reduced. Ideally, all systems will be able to use StarID so people will have a single username and password.
  • Online Registration \ E-Services
  • Minnesota State eTimeSheet

Phone and voicemail

Other services

  • Atomic Learning: Online database of video-based technology training courses. The college subscribes to this paid database for all students, faculty and staff.
  • SCTCC On The Hub: Purchase Microsoft software, such as Office and Windows,  online at an academic discount. This is a big savings over retail prices.
  • Husktech – Apple Products: The computer store (HuskyTech) at St. Cloud State University sells Apple products to students, faculty and staff at SCTCC for personal purchases.  HuskyTech is recognized Apple Education Store that provides educationally priced devices. Contact HuskyTech at 308-4944, email at huskytech@stcloudstate.edu or visit their website for more information - http://huskynet.stcloudstate.edu/huskytech.

SCTCC IT Help Desk

We provide technological support for achieving success in the Minnesota State learning enterprise. Our system and campus services:

  • Enhance teaching and learning
  • Strengthen leadership, planning, and decision-making
  • Increase technology-user productivity
  • Generate confident and satisfied students, faculty, and staff
  • Ensure timely and efficient access to information

A key to our success is maintaining a balance between a reliable common infrastructure and the flexibility to tailor to local needs. Ultimately, we provide the innovative services and tools to help Minnesotans shape and adjust to the future in the Knowledge Age.

The technology vision statement was created for all Minnesota State institutions and has been incorporated into many Minnesota State technology plans.

What we do

IT support services

We assist with resolving software and hardware issues and providing access to computers, email, and the Internet.

Computer maintenance

We monitor all college computer systems and maintain them on a regular basis. Campus computers are replaced on a regular rotation cycle to ensure that equipment is up to date and functioning properly. We set computer specifications so equipment meets or exceeds the software specifications needed for programs. Computer software is regularly updated and patched to maintain security.

Network services, servers and storage

We maintain all the college networks (LAN and WAN). Virtually all of the areas within the college are covered by wireless access. The SCTCC server room has a high capacity storage infrastructure built on a storage area network (SAN). The network storage space is backed up routinely.  Electronic storage for students is provided as part of the Microsoft live@edu package. Students have 1TB of storage space that’s accessible from anywhere with an internet connection.

College systems

Some examples of college systems we maintain are the college imaging system, (ImageNow) the online customer experience management system (RightNow), our learning management system (D2L Brightspace), and our web content management system (Drupal).

Acceptable use of computers and information technology resources

This acceptable use policy governs the use of computers and networks by all students, faculty, and staff at SCTCC. As a user of computer and information technology resources, you’re responsible for reading and understanding this policy.